Refund Policy

Refund Policy
Effective Date: [Insert Date]

At East End Quality Cleaners, we are committed to providing top-notch cleaning services. We want our customers to be satisfied with the services we provide, but we understand that sometimes things don't go as expected. Please review our refund policy below.

1. Refund Eligibility

Refunds are only considered under the following circumstances:

• Unsatisfactory Service: If you are not satisfied with the quality of our cleaning services, please notify us within 24 hours of your appointment. We will re-clean the areas of concern at no additional charge. If the issue persists after the re-cleaning, we may offer a partial refund or credit towards a future service.

• Cancellations: If you cancel or reschedule your appointment more than 24 hours in advance, no charge will apply. If you cancel within 24 hours of your scheduled appointment, a cancellation fee of [insert fee, e.g., $50] may apply.

• Service Failure: In the event that we are unable to perform the service due to unforeseen circumstances (e.g., equipment failure, staff illness), we will either reschedule your appointment or issue a full refund for the service.

2. Non-Refundable Charges

The following charges are non-refundable:

• Travel Fees: Any additional travel charges or delivery fees for locations outside of our standard service area.

• Service Fees for Completed Appointments: Once a cleaning appointment has been completed, no refund will be provided unless it meets the conditions outlined under "Refund Eligibility."

3. How to Request a Refund

If you believe you are entitled to a refund under our policy, please contact us within 24 hours of the service completion by calling [insert phone number] or emailing us at [insert email address]. You will need to provide details of the service, including the date of service, your contact information, and a description of the issue.

4. Refund Process

Once a refund request is approved, we will process the refund to your original method of payment. Please allow up to [insert number of days, e.g., 7-10 business days] for the refund to appear in your account.

5. Changes to This Policy

East End Quality Cleaners reserves the right to amend or update this Refund Policy at any time. Any changes will be posted on our website, and the effective date will be updated accordingly. By continuing to use our services, you accept and agree to the revised policy.

6. Contact Us

For any questions or concerns regarding our refund policy, please reach out to us at:

East End Quality Cleaners
Email: Info@eastendqualitycleaners.com